Cheeky Wipes - Returns
**For details of our Pants and Pads Trial Policy, please click here.**
If you think your item is faulty or you would like to exchange your item, please contact our Customer Services team at firstname.lastname@example.org. Please include your order number (and description of and a photo showing the fault). Exchanges will be agreed at our discretion.
If you change your mind, in addition to your consumer rights, you may return your unused purchase for refund by contacting us at email@example.com within 14 days of receiving your order, you then have 14 days in which to return the items to us.
- Items must be sent back in their original state in perfect resalable condition. Items that are damaged, pre-washed or not in resalable condition will not be refunded/exchanged and may be sent back to the original purchaser.
- Please do not send back used/worn items. Our Warehouse Manager has to personally handle the returns and she doesn't appreciate surprises of obviously worn pants.
- If you are returning items that were purchased as part of a kit or multipack and are keeping some of the items from that kit or multipack, we will charge you for the items you have kept and refund the difference.
- If you choose to return any items that were purchased as part of a promotion (i.e. multibuy offer, free product offer) and by returning your order, your remaining total means you are no longer eligible for the original discount, promotion or free item, the value of that discount or item will be deducted from any refunds due.
- We will not accept any liability for faulty items after six months of them being received as we cannot verify how the products have been used/cared for during this time. Manufacturing faults will show up within the first couple of wears/washes.
- Your refund or exchange will be processed within 14 working days of receipt of your parcel.
- We do not cover the postage charge for sending back unwanted items, and are not responsible for lost or misdirected returns. We recommend using a tracked service when returning items.
- Refunds can only be credited against the payment method used to make the purchase.
- Please allow up to 14 days for the return to be processed.
- Original postage costs for cancelled/returned orders will only be refunded to our basic postage cost.
In the unlikely event that anything should go wrong with your delivery, please contact us within 14 days. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, we will provide a prepaid return label. Please do not return damaged items before contacting us.
Please complete our returns form, then send all packages to the address below. Please allow 10 working days for your return/exchange to be processed.
Cheeky Wipes, Return Item Department
Eastside Business Park,
Cheeky Wipes - Cancellations
If you need to cancel an order please send an email to firstname.lastname@example.org during normal office hours using the form on the contact us page - mark it as URGENT HELP NEEDED If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.