Easy, No Quibble Returns & Cancellations

Returns

For details of our Pants and pads 90 day Trial Policy, please click here.**

If you are unhappy with your purchase for any reason, you may return your unused purchase for refund or replacement within 30 days of the original shipment date. We do not cover the postage charge for sending back unwanted items or items for an exchange. 

  • Please do not send back used/worn items. Our Warehouse Manager has to personally handle the returns and she doesn't appreciate surprises of obviously worn pants.
  • Items must be sent back in their original state in perfect resalable condition. Items that are damaged or not in resalable condition will be sent back to the original purchaser. 
  • If you wish, you may request an exchange or replacement of your original order once. If you need to exchange once more, please return the items for a refund and place a new order.
  • If you are returning goods which were purchased as part of a kit or multipack and are keeping some of the goods from that kit or multipack, we will charge you for the goods which you've kept and refund any difference. 
  • If you choose to return any items purchased as part of a promotion (i.e. multibuy offer, free product offer) and by returning your order, the remaining total means your order is no longer eligible for the original discount, promotion or free item, the value of that discount or item will be deducted from any refund due.
  • Sale items may only be exchanged like for like, it's not possible to change for different items for a different value or different style of pants. 
  • Clearance and discontinued items aren't eligible for a refund.
  • If you think your item is faulty, please contact our Customer Services team at customers@cheekypants.com. Please include your order number, a description of the fault and a photo showing the fault.
  • If the fault is found to be a manufacturing defect, we will of course replace the item.
  • We do not accept any liability for faulty items after six months of them being received as we cannot verify how the products have been used / cared for during this time.  Manufacturing faults will generally show up within the first couple of wears / washes.
  • Your refund or exchange will be processed within 10 working days of receipt of your parcel.

You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges aren't refundable. 

 

Important: Refunds can only be credited against the payment method used to make the purchase.

In the unlikely event that something goes wrong with your delivery, please contact us within 30 days of delivery, and a replacement or refund will be arranged. If damage has occurred, please keep all articles in their original packaging, as we may need it for insurance purposes. If we require the damaged item to be returned, we will reimburse you for the cost. Please contact us before returning damaged items to us.

Please complete our returns form, then send your parcel to the address below.  Allow 10 working days for your return/exchange to be processed.

Cheeky Pants, Return Item Department
Units D9&10, Eastside Business Park, Beach Road
Newhaven,
BN9 0FB
UK

Cancellations

If you need to cancel an order,  send us an e-mail during normal office hours to customers@cheekypants.com

If your order hasn't already shipped by the time we receive your request, we will issue a full refund. If the order has been sent, unfortunately we can't call it back. Please see the return policy for returning your order and requesting a refund.

 

Cheeky Wipes logo
Search icon Account icon Basket icon0