Delivery Information

Please see Royal Mail service updates for issues that may be affecting your area.

UPDATE - 12th May 2022

Following the popularity of our reusable nappy week sale -

*We are currently processing orders from May 6th*

The team are working really hard to get your orders out as fast as they can. Thank you for your patience and support.

Planet friendly packaging

General (not valid during busy sale times)

We're a small team at Cheeky HQ, so orders placed after 8am Friday, through Saturday or Sunday will be dispatched FROM the following Monday (excluding Bank Holidays). Please note that because weekends can be busy, it may take until Tuesday/Wednesday to dispatch the weekend orders.

If you require your order urgently, select the DPD express option which is priority handling. It will be dispatched the next working day to arrive the following working day (Monday-Friday). Our cut off for same day dispatch for DPD is 8am (Monday-Friday, excluding Bank Holidays).

Our Royal Mail 24hr option is also a faster option and Royal Mail aim to deliver your order within 24 hours from collection from our warehouse. Our cut off for same day dispatch of RM 24 is 8am Monday-Friday (excluding Bank Holidays).

We do our best to offer transparent shipping costs, so our postal options are based on weight, We've tried to find the most cost-effective ways to ship your items to you - whilst ensuring that they arrive safe and sound and in a timely manner.

If your order contains any items on pre-order, we will hold your whole order until everything is in stock. We do indicate this on the basket page and your confirmation email so double check there if your order has some pre-order items.

Thanks so much for your patience and understanding

BREXIT impact

Delivery to mainland Europe via Royal Mail and DPD are available. As the UK is outside of the EU, any orders shipping to the EU are subject to VAT at the rate charged by the destination country. Eg. If you are shipping to France, VAT will be charged on your order at the French VAT rate. In addition, as of July 1st 2021, orders up to the value of €150 may be liable for customs clearance fees, payable by the customer at the shipping destination. The importing country may also charge a handling fee, payable by the customer at the shipping destination. Orders over €150 will NOT be charged VAT at point of sale but this will be charged by the importing country and payable by the customer at point of delivery. Currently we are not able to ship orders containing OILS to Spain

 

Delivery Options

Purchase FREE VIP Postage for life on all further orders (UK only), for a one-off payment of £9.95. Select this delivery option when you checkout and you'll then be *automatically added to our VIP postage list. This means that all further orders (of any size) will be sent FREE of postage and packing charges via RM tracked. Your orders will also qualify for priority handling, so during busy sale times, your order will be processed first for immediate dispatch. *Please note that you MUST create an account for this option as we can't add it to guest checkouts.

Planet friendly packaging
Method Cost Estimated Delivery Tracked
Orders Over £40
RM 48 Tracked (RM will deliver within 48hrs from when we dispatch to them) FREE (UK) 3 to 4 working days Yes
Orders £40 and under - RM 48 Tracked is the lowest priced method for most parcels at £2.95
RM 24 Tracked  - RM will deliver within 24hrs from when we dispatch to them £3.95 2 working days Yes
RM 48 Tracked  - RM will deliver within 48hrs from when we dispatch to them £2.95 3 to 4 working days Yes
Next Day (DPD)  £6.95 Next working day
(following dispatch)
Yes      
Local Click and Collect (postcodes within BN9, BN10, BN25)  FREE Collection next working day
(we'll email you when your order is ready)
No      


We have proof of postage for all items, so in the unlikely event that your order should go astray, we will be able to claim from Royal Mail, however we ask you to check with your local post office collection point first as occasionally the red cards left by the postman do go astray. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for redelivery.

Our cut off for same day dispatch is 8.00am (Monday to Friday, excluding Bank Holidays) but if you need an order by a deadline date, please let us know and we'll do our best to help you out. We haven't let anyone down yet!

Please allow additional time for your order to arrive due to current pandemic and Brexit implications. Delivery to mainland Europe via Royal Mail and DPD are available. As the UK is outside of the EU, any orders shipping to the EU are subject to VAT at the rate charged by the destination country. Eg. If you are shipping to France, VAT will be charged on your order at the French VAT rate. In addition, as of July 1st 2021, orders up to the value of €150 may be liable for local customs clearance fees, payable by the customer at the shipping destination. The importing country may also charge a handling fee, payable at destination. Orders over €150 will NOT be charged VAT at point of sale but this will be charged by the importing country and payable by the customer at point of delivery. Currently we are not able to ship orders containing OILS to Spain

Planet friendly packaging
Method Cost Estimated Delivery Tracked
Royal Mail (up to 1.7kg) £8.95 (additional customs charges may be incurred by the customer) up to 15 working days No
Royal Mail (1.7 - 2kg) £15.95 (additional customs charges may be incurred by the customer) up to 15 working days No
DPD Europe Air Classic (2-4kg)  from £41.00 depending on Zone (includes duties paid) 5 working days Yes

Please allow additional time for your order to arrive due to current pandemic implications

PLEASE NOTE - WE DO NOT SHIP TO AUSTRALIA OR NEW ZEALAND. Please order from Cheeky Wipes Australia  directly for these orders.

If you haven't imported goods from abroad before, please be aware that you will usually have to pay import duties and taxes. To give an example, importing into the UK from Canada, import VAT plus customs duties would be payable which come to approximately 33% on top of the cost of goods. Please check with your local tax office to understand how much you may be charged on imports.

If the country you wish to ship to isn't shown in the drop down at the checkout, drop us an email to customers@cheekypants.com and we can give you a bespoke price

 

Planet friendly packaging
Method Cost Estimated Delivery Tracked
Orders under 1kg (Royal Mail or DPD) from £20.95 3 - 4 weeks Yes
Orders 1kg to 2kg (Royal Mail or DPD) from £34.95 3 - 4 weeks Yes
Orders 2kg to 5kg (DPD) (currently suspended) from £64 depending on Zone 3 - 4 weeks Yes
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